faq

You made it to my website, yay! You’ll be able to check out & place your order with various items in the “SHOP” option, however some items will have a contact me button so we can sweet talk.

oh yes yes yes! Pick up is preferred. I always encourage 2 people if you’re collecting a cake for that extra moral support!

For pick ups, I recommend cakes be placed on a flat surface (either the front of the passenger seat or boot) with the air conditioner on. Warmth is not your cakes friend. Store your cake in the fridge & remove 2 hours propr to serving to ensure it softens.

If you decide delivery is more your thang, delivery costs are calculated at the check out.

*seed&coat is not responsible for any damages to your items once you collect your goodies, so please be super careful! They’re precious & delicate!

Yasss! In a nutshell, your delivery cost is calculated at the checkout. If theres still a question you’re hanging to ask, fear not – contact me.

It would be preferred! If you have a cake design you like, please send it over so I can use this as inspiration. Keep in mind, cake designs cannot be copied however I can definitely use them as inspo & put my little seed&coat twist on it. After all, isn’t that why you’re here?

If you’re telling me your cake lasted longer than your celebration, then its all good you guys!  Your cake can be refrigerated for up to 5 days in an airtight container or stored in the freezer for up to 2 months.

When defrosting, I recommend taking your cake out of the freezer the day before & defrosting in the fridge to reduce condensation – another thing which isn’t cool on your cake.

As I’m a one human show, the more notice the better! I would go for around 2-3 weeks notice if possible! 

If there’s something coming up last minute, just holla & I’ll try my best to help you out! 

Please keep in mind that last minute orders may not always be an option.

If you have ordered via email and not directly through the website (cakes only), payment is required 2 weeks before the event date.

All orders which have been “squeezed in” require full payment upfront.

Orders over $400 are required to pay a 50% deposit & the remaining amount 2 weeks prior to your event.

As expected, only some desserts can be posted. Cookies & chocolates are the aokay items! 

A postage option is available at checkout, however if you are ordering a large quantity that does not fit into the standard postage cost, I will be in touch to discuss your postage cost. All items are delivered via AUSPOST.

Unfortunately, once shipped, seed&coat is not responsible for any damages. We recommend pick up or delivery if that option is available to you.

At this stage this isn’t something I can cater too, but I can refer you to some awesome people who can help you out!

Is there a question here you don’t see? Shoot me an email through the contact page & i’ll get back to you!